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User Agreement

In any case, TrekHops should not be held responsible for any damage to any party or indirect, direct, consequential, or incidental loss emerging from the use of this site, or any other hyperlinked or interfaced website. It is the users' responsibility to make sure that whatever they are selecting to use is free from malicious codes, Trojan horses, viruses, and other destructive items.

Services and products

Keep in mind that the information available on the site is provided to enlighten customers on what we offer. The products or services should not be viewed as an appeal to purchase these or an offer to sell.

The statements about the services and products on our website are mentioned for descriptive purposes only. To learn more about applicable services, exclusions products, and terms & conditions, send a message to us through the Contact us section and get help with all your queries.


Users have both choices - full-service and low-cost airlines. Pick the airline carefully according to your preference before confirming your booking as low-cost airlines don’t provide all the services on-board. Check out the fares rules and select your travel class while making a booking. E-tickets or paper tickets will be issued to you as per your method of booking or check-in. Both tickets are valid to fly to your final destination. However, some of the airlines don’t accept e-tickets. In that case, paper tickets will be given to you.

We are a mediator between you and the airline, and thus we are not liable for any delay or cancellation of the flight. These decisions are taken by the airline, not us. Users will be subject to all terms and conditions applicable by the particular airline.


You will have the restriction on the baggage allowance as per the baggage policy of the selected airline. It will depend upon the travel class in which you will fly. Any extra luggage will be the sole responsibility of users. In the case of delayed or lost baggage, we shall not be held responsible. It is the liability of the passenger or the airline.

Health and Insurance

Health and life of our users are our foremost priority, and thus we recommend them to acquire good insurance cover to secure themselves.

Professional Guidance

We are not giving any kind of professional advice, and if anyone has questions or queries pertaining to tax, law, or financial planning, he/she should take advice from a qualified professional in the relevant field.


TrekHops does not provide any kind of warranties with respect to this website or your use. We are not responsible for any damage or loss arising from the misuse and use of this site or any information posted here.


All online payments that you will make for your flight booking are secure with us. This online travel portal does not save card details of any user in the database or any retrieval systems or data backup system. Once you are done with providing all the necessary details and ready for payment, you will be redirected to the website of the bank, and details of your credit card will not be stored on our site; it will be saved on the credit card site. Hence, we are not answerable for the misuse of your credit card.

Refund Policy

TrekHops reserves all the rights to decide the amount of refund in case of any amendments and cancelation. The refund will be processed in the name of the passenger, no matter if the booking is made through a franchise or a travel agent. It may take up to 45 days to process refunds for every service. No refund will be given for unutilized services unless specified. All amendments and cancellation charges will be applied according to the principles' policies, which are not in our control.

Governing Law

All legal conflicts will be settled under the US courts laws subject to the Republic of the USA. Any conflict arising from any reason under this agreement should be solved through good faith negotiation among the parties. In any case, if the conflict is not resolved within 30 days, those will be mentioned to binding arbitration. The judgment of the arbitration court shall be considered final, and parties should follow it.

Injunctive Relief

User agrees to the fact that any violation or attempted violation of the terms & conditions and the user agreement will cause a loss to that would be irreversible. The exact amount of damage is difficult to determine as there is no adequate remedy for that in law. That’s why you accept that shall be entitled as a matter of right to an order issued by any court, constraining such violation of these terms & conditions by you, your affiliates, agents, or partners. You agree that all the expenses and costs incurred by us in obtaining such an injunction, including but without bounding to reasonable attorneys, will be recovered from you. You accept that no other security or bond shall be needed in relation to such an injunction.

Privacy Policy

The user here accepts that the privacy policy and the terms & conditions mentioned on the website are reasonable, and he/she agrees to it. You approve the use of your personal details by TrekHops or its distributors/ third-party providers in accordance with the terms described in the privacy policy of the company.

We prompt all the customers to register with us at one time. The information that we store at the time of registration is only for offering better services in the future. TrekHops will keep all your details confidential and will not share it with any other third-party site.


TrekHops has all the rights to dismiss terms & conditions and user agreement or the provision of any services without any prior notice, including but not bound to failure to adhere to these conditions or improper use of the website. Such termination shall not impact the right to relief to which our site and its third-party distributors may be entitled, in equity or at law. Upon termination of these terms & conditions and this user agreement, all rights given to you will be terminated, and it will be reverted to and its third-party distributors or suppliers, as applicable.

Taxes and fees

Apart from the fees and cost of the airline, TrekHops will charge a service fee for the delivery of any service rendered over the phone. Please note that all the fees charged by us are non-refundable.

Price Match Guarantee (PMG)

To provide the best airfares to its customers, TrekHops scans thousands of airlines and other service providers. We come up with ultra-low-cost airfares so you can be rest assured of the best fares when you make a booking with us. If, in any case, you find a fare that is lower than your current itinerary for the exact time, date and itinerary, then we will cancel your existing booking and give you a full refund or the difference in fares within 24 hours of initial booking.

To claim the refund, users need to share the required documentation with us via email, so that we can verify whether all the information pertaining to the fare, class of service, name of the airline, origin & final destination, time & date of travel, and other information are same as provided by you originally ad available for online booking. We are also required to verify your documents to ensure that it meets the requirement of our Price Match Policy (PMC).

Connect to us through 24/7 available customer service number +1-860-706-8510 to claim your refund. After the approval of your refund request, will refund the difference in price at the earliest.

Informing TrekHops for a Price Match Guarantee Claim

To initiate a claim under PMC, send us the below-mentioned details via email (

  • Competitor's name
  • Offer provided by the competitor
  • Screenshots of flights that are available if you are booking from an authentic and reputable US website within 24 hours of your original purchase

Moreover, our customer care agent will check and verify the availability of the lower fare at the time you are contacting us for a refund claim. Please note that the PMC offer is applicable only if the lower airfare matches each and every element present in your booking such as the exact name of the airline, destination name, time & date of travel, fare, class of service, the refund policy and other details. These details should be the same, and the itinerary must be available at the time of the claim.

Verification of claims of Price Match Guarantee

All the claims and requests, including the receipt of any claim under PMC, are subject to verification by TrekHops. If there is no evidence found of the low-cost ticket claim, we will not entertain any kind of claim. We have the sole right not to entertain any request that we believe is the result of a printing or other error that occurred due to bad faith.

Once the verification is completed, will refund all the difference in the amount of price within 7-10 days approximately.

Modifications in the Price Match Guarantee

TrekHops solely has the right in its sole prudence to terminate or make amendments in the Price Match Guarantee for any or any reason, at any time, without any liability to you. We also have the right to restrict its availability to any user without any prior notice. Whether you are eligible for PMC or not will be determined by the terms & conditions that are applicable to your booking. However, if you own a coupon, it will not get affected by any modification in the Price Match Guarantee offer.

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